The Problem with video game movies, is something quite simple. See the problem isn't with the director, the script, the actors or the general company doing the movie.
The problem is with the viewer. In simple terms... YOU.
See people generally take the game and play it to death, learning the entire story, characters, events, etc. and they expect that the movie is going to be the exact same thing. Well, movies generally last for a max of 3 and a half hours. while a game takes nearly 8 hours. they cannot take a complete story with action into the movie.